Shipping Policy
Last Updated: July 2026
Delivering Comfort & Care To Your Door
At Orathielle™, we believe every order represents more than just a purchase — it is a step toward creating a more comfortable home, a better self-care routine, and a more enjoyable everyday lifestyle.
We are committed to providing a smooth and reliable delivery experience. From order processing to final delivery, we work with trusted fulfillment and shipping partners to help ensure your products arrive safely and efficiently.
Please review the information below regarding our shipping process, delivery timelines, tracking, and related details.
When Can I Expect To Receive My Shipment?
All orders are carefully reviewed and prepared before shipment.
Orders are typically shipped from our fulfillment facilities within:
7 business days after the order is placed.
After shipment, delivery usually takes:
10–20 business days
depending on:
- Destination country
- Carrier availability
- Local delivery conditions
- Customs processing requirements
Please note that shipping delays may occasionally occur due to:
- Customs clearance or inspection
- Carrier service delays
- Weather conditions
- Transportation disruptions
- Other circumstances beyond our control
We appreciate your patience and understanding in the event of unexpected delays.
How Can I Track My Order?
Once your order has been shipped, you will receive a Shipping Confirmation email containing your tracking number.
You may use your tracking number to check your order status through:
Please allow several business days for tracking information to become active after shipment.
If you have questions regarding your shipment, please contact our support team:
What Are Your Shipping Rates?
We offer a simple and transparent shipping option:
Worldwide Shipping Rate: $5.99 USD
The applicable shipping fee will be displayed during checkout before your payment is completed.
Which Countries Do You Ship To?
Orathielle™ currently ships worldwide.
We work with trusted logistics partners to deliver orders to customers in different regions.
However, shipping availability may vary depending on your location and local logistics conditions.
If your country cannot be supported by our available shipping services, we will contact you as soon as possible and provide assistance regarding your order.
For shipping destination questions, please contact:
How Can I Change My Shipping Address?
If you need to update your shipping address, please contact us as soon as possible.
Address changes are only available before your order enters processing.
Requests should be submitted on the same day of purchase before:
11:00 PM (PDT, UTC-7)
Please email:
Once an order has entered fulfillment or shipment preparation, we may no longer be able to modify the shipping information.
Please carefully review your address details before completing checkout.
Can I Deliver To An Address Different From My Billing Address?
Yes.
You may choose a shipping address that is different from your billing address.
Please ensure that all shipping information is accurate and complete to avoid delivery delays or issues.
How Is My Order Shipped?
Orders are shipped during regular business days, excluding holidays.
Orders placed on Saturday, Sunday, or public holidays will typically be processed on the next available business day.
Once your order has been dispatched, you will receive a confirmation email with tracking information.
International Customs & Import Charges
For international orders, local customs authorities may apply duties, taxes, or import fees depending on your country’s regulations.
Please note:
- Orathielle™ does not control customs policies or additional charges.
- Import fees vary by destination.
- Customs inspections may result in additional delivery delays.
Customers are responsible for any applicable customs duties, taxes, or import charges.
Damaged, Missing, or Lost Packages
Customer satisfaction remains one of our highest priorities.
If your package arrives damaged, missing, or with an incorrect item, please contact us within:
72 hours after delivery
Please provide:
✔ Order number
✔ Photos of the package
✔ Photos showing the issue
Our team will review the situation and work toward an appropriate solution.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
Orathielle™ cannot guarantee reimbursement or replacement for orders shipped to incorrectly entered addresses.
Please carefully review your shipping details before completing your purchase.
Need Assistance?
Our customer support team is always happy to help with shipping-related questions.
Customer Support
Brand Name:
Orathielle™
Company Name:
Guangxi Kankan Shijie Network Technology Co., Ltd.
Website:
orathielle.com
Email:
service@orathielle.com
Support Hours
Monday – Friday
9:00 AM – 6:00 PM (EST)
Thank you for choosing Orathielle™.
We appreciate your trust and are committed to providing a smooth, reliable shopping experience from checkout to delivery.