Return Policy
Last Updated: July 2026
Shop With Confidence
At Orathielle™, we are committed to providing thoughtfully selected products designed to enhance everyday comfort, convenience, and personal well-being.
We want every customer to have a positive shopping experience. If your purchase does not meet your expectations, our team is here to provide assistance and help you through the return and refund process.
Please review the information below regarding returns, replacements, and refunds.
1. Return Window
We offer a 30-day return period from the date your order is delivered.
To qualify for a return, the product must:
✔ Be returned within 30 days of delivery
✔ Be unused and in its original condition
✔ Include original packaging and accessories whenever possible
✔ Include proof of purchase
Items that do not meet these requirements may not be eligible for return approval.
2. Requesting A Return
To begin the return process, please contact our customer support team:
Please include the following information:
- Order number
- Product(s) you would like to return
- Reason for the return request
- Photos of the item if applicable
Once your request has been reviewed and approved, we will provide instructions regarding the next steps.
Please do not send products back without prior authorization, as unauthorized returns may not be accepted.
3. Damaged, Defective, Or Incorrect Items
We recommend inspecting your order shortly after delivery.
If you receive:
✔ A damaged product
✔ A manufacturing defect
✔ An incorrect item
Please contact us within:
72 hours after delivery
Please provide:
- Order number
- Clear photos of the product
- Photos of the packaging
Our team will review the issue and work toward an appropriate solution.
4. Non-Returnable Products
Certain products may not be eligible for return, including:
- Personalized or custom-made products
- Gift cards
- Clearance or final-sale items
- Products showing signs of use, damage, or alteration after delivery
Original shipping charges are generally non-refundable unless required by applicable law.
If you are unsure whether your item qualifies for a return, please contact our support team before submitting your request.
5. Product Exchanges
At this time, Orathielle™ does not offer direct product exchanges.
If you would like a different product, style, or option, we recommend:
✔ Requesting a return for the original item (if eligible)
✔ Placing a new order for your preferred product
This helps ensure faster processing and product availability.
6. European Union Customers
For orders delivered within the European Union, customers may have the legal right to withdraw from their purchase within 14 days of receiving the goods.
To qualify:
✔ The item must remain unused
✔ Original packaging must be retained
✔ Proof of purchase must be provided
This statutory right applies independently of our standard return policy.
7. Refund Processing
After your returned item arrives and has been inspected, we will notify you regarding the outcome of your refund request.
If approved:
✔ Refunds will be issued to the original payment method
✔ Processing typically takes 5–10 business days
✔ Financial institutions may require additional time to process and display the funds
If you have not received your refund after 15 business days following approval, please contact us for assistance.
8. Return Shipping
Customers may be responsible for return shipping costs unless the return is related to:
✔ A damaged product
✔ A defective item
✔ An incorrect shipment
Return instructions will be provided after your return request has been approved.
Please do not mail products without receiving return authorization from our team.
9. Order Cancellation
If you need to cancel an order, please contact us as soon as possible:
Orders may be eligible for cancellation if the request is received before processing begins.
Once an order has entered fulfillment or shipment preparation, cancellation may no longer be available.
Need Assistance?
Our customer care team is happy to assist with questions regarding returns, refunds, or order concerns.
Customer Support
Brand Name:
Orathielle™
Company Name:
Guangxi Kankan Shijie Network Technology Co., Ltd.
Website:
orathielle.com
Email:
service@orathielle.com
Support Hours
Monday – Friday
9:00 AM – 6:00 PM (EST)
Thank you for choosing Orathielle™.
We appreciate your trust and are committed to providing a smooth, reliable, and enjoyable shopping experience from purchase to delivery.