Privacy Policy

Last Updated: July 2026

Your Privacy Matters

At Orathielle™, we respect the trust you place in us when visiting our website, exploring our products, and choosing to shop with us.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you access orathielle.com, browse our collections, place an order, or interact with our services.

Orathielle™ is operated by:

Guangxi Kankan Shijie Network Technology Co., Ltd.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide our services, process orders, and improve your shopping experience, we may collect certain information from you.

Information You Provide Directly

When you:

  • Place an order
  • Contact customer support
  • Subscribe to newsletters
  • Create an account
  • Participate in promotions, surveys, or other activities

We may collect information such as:

✔ Full Name

✔ Email Address

✔ Shipping Address

✔ Billing Address

✔ Phone Number

✔ Order Information

✔ Payment Confirmation Details

Please note that payment card information is processed securely by third-party payment providers and is not stored by Orathielle™.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Referring Website
  • Website Interaction Data

This information helps us understand how visitors use our website, improve performance, and provide a better shopping experience.

2. How We Use Your Information

We use collected information for legitimate business purposes, including:

Order Processing

✔ Process transactions

✔ Confirm purchases

✔ Arrange shipment and delivery

✔ Provide order updates and tracking information

Customer Support

✔ Respond to questions and requests

✔ Assist with product-related inquiries

✔ Resolve order issues

✔ Improve customer service quality

Website Improvements

✔ Analyze website performance

✔ Improve website functionality

✔ Enhance user experience

✔ Develop better products and services

Marketing Communications

With your consent, we may send:

  • Product updates
  • New collection announcements
  • Promotions
  • Special offers
  • Lifestyle and brand information

You may unsubscribe from marketing communications at any time.

3. Information Security

Protecting customer information is a priority for Orathielle™.

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, disclosure, alteration, or loss.

Security measures may include:

✔ Secure checkout technology

✔ Encrypted data transmission

✔ Restricted access to sensitive information

✔ Trusted payment processing providers

While no online system can guarantee complete security, we continuously work to maintain appropriate safeguards.

4. Sharing Information With Service Providers

Orathielle™ does not sell customer personal information to third parties.

However, certain information may be shared with trusted service providers that help us operate our business, including:

  • Payment processors
  • Shipping carriers
  • Website hosting providers
  • Customer support platforms
  • Analytics providers

These providers are authorized to use information only as necessary to perform services on our behalf.

5. Cookies & Similar Technologies

Our website uses cookies and similar technologies to improve functionality and enhance your browsing experience.

Cookies may help us:

✔ Remember shopping cart contents

✔ Save user preferences

✔ Improve website performance

✔ Understand visitor activity

✔ Support advertising and marketing efforts

You can control cookie preferences through your browser settings.

Please note that disabling certain cookies may affect website functionality.

6. Advertising & Analytics

We may work with advertising and analytics partners to better understand website performance and improve our services.

These providers may collect information through cookies, pixels, and similar technologies.

Examples may include:

  • Google Analytics
  • Meta Platforms (Facebook & Instagram)
  • Shopify Services

Information collected by third-party providers is governed by their respective privacy policies.

You may manage advertising preferences directly through those providers where available.

7. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

Because these websites operate independently, Orathielle™ is not responsible for their content, security practices, or privacy policies.

We encourage users to review the privacy policies of any third-party websites they visit.

8. Your Privacy Rights

Depending on your location, applicable privacy laws may provide certain rights regarding your personal information.

These rights may include:

✔ Accessing personal information

✔ Correcting inaccurate information

✔ Requesting deletion of information

✔ Limiting certain uses of information

✔ Opting out of marketing communications

Requests can be submitted by contacting our customer support team.

9. Children's Privacy

Orathielle™ does not knowingly collect personal information from children under the age of 13.

If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to remove such information.

Parents or guardians who believe a child has provided personal information may contact us for assistance.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill orders
  • Provide customer support
  • Comply with legal obligations
  • Resolve disputes
  • Maintain business records

Retention periods may vary depending on the type of information and applicable legal requirements.

11. Updates To This Privacy Policy

Orathielle™ may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or regulatory obligations.

Updated versions will be posted on this page with the revised effective date.

Continued use of our website after changes are posted constitutes acceptance of the updated policy.

12. Contact Information

If you have questions regarding this Privacy Policy or how your information is handled, please contact us:

Orathielle™

Company Name:
Guangxi Kankan Shijie Network Technology Co., Ltd.

Website:
orathielle.com

Email:
service@orathielle.com

Customer Support Hours:
Monday – Friday

9:00 AM – 6:00 PM (EST)

Thank you for trusting Orathielle™.

We are committed to maintaining a safe, transparent, and trustworthy shopping experience while helping you create a more comfortable home environment and a more confident everyday lifestyle.